Terms of Service

These Terms of Service ("Terms") govern your use of the COTI website (www.cotinewyork.com) and the purchase of products from COTI LLC ("we," "our," or "us").

By accessing our site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website.

We make every effort to accurately display product information, including descriptions, ingredients, and images. However, we do not warrant that product descriptions or other content are error-free. Colors and packaging may vary slightly from what is shown online.

By placing an order, you confirm that the information you provide is accurate and complete.

We reserve the right to refuse or cancel orders for legitimate business reasons, including suspected fraud, pricing errors, product unavailability, or circumstances that prevent us from fulfilling an order.

If we cancel an order after payment has been collected, we will notify you and promptly refund the amount collected for the canceled items, together with any applicable taxes and shipping charges attributable to those items.

• All prices are listed in U.S. dollars (USD).
• Payment is due at the time of purchase.
• We accept major credit cards and other payment methods as displayed at checkout.
• You will receive an order confirmation email once your purchase is processed.

We currently ship within the United States.

Applicable shipping charges are displayed at checkout before you complete your purchase.

We will comply with any shipping or delivery commitments made at the time of purchase and with applicable law.

Subject to the following paragraph and applicable law, COTI LLC is not responsible for delays caused by shipping carriers or events outside our reasonable control.

If we cannot ship your order within the time stated when you placed it, or within 30 days if no shipment time was stated, we will notify you and provide the delay, cancellation, and refund options required by applicable law. Carrier delays and events outside our reasonable control do not override these obligations.

We work with third-party shipping carriers to deliver your order.

If your package is lost or stolen, please contact us at hello@cotinewyork.com with your order number. We will review the circumstances, work with the shipping carrier where appropriate, and assist with a resolution, which may include a replacement or refund.

Nothing in this section limits any rights or remedies available under applicable law.

Please refer to our Shipping & Returns page for additional information.

30-Day Return Window

Return or refund requests under our voluntary return policy must be submitted within 30 days of the delivery date.

Unopened Products

Unopened products in their original condition may be returned for a refund of the product purchase price, excluding original shipping charges.

To initiate a return, please contact us at hello@cotinewyork.com with your order number. We will provide return instructions.

Once the returned product has been received and inspected, we will confirm whether the return is approved.

Opened Products

If you have tried a product and are not satisfied, please contact us at hello@cotinewyork.com with your order number and a brief explanation.

We will review your request individually and determine whether a refund is appropriate under our voluntary satisfaction policy. Refunds for opened products are not guaranteed.

Sale Items & Proof of Purchase

Sale and discounted items follow the same return conditions as regularly priced items.

A valid order number, receipt, or other reasonable proof of purchase is required to verify your order.

Return Shipping & Fees

Customers are responsible for return shipping costs for ordinary voluntary returns.

For products that arrive damaged, defective, or incorrect, please contact us with your order number and a description of the issue. We will review the issue and arrange an appropriate resolution at no additional cost to you.

We do not charge restocking fees for approved returns under this policy.

Refund Processing

For approved refunds under our voluntary return policy, we will initiate the refund to the original payment method within 5–10 business days after final approval.

For unopened products returned to us, final approval follows receipt and inspection of the returned item.

Your payment provider may require additional time to post the refund to your account.

Abuse or Fraud

We reserve the right to limit or deny voluntary refund requests in cases of suspected abuse or fraud, subject to applicable law.

Consumer Rights

This 30-day return policy is voluntary and separate from refunds or remedies required by law.

Nothing in this policy limits or overrides any non-waivable consumer rights, mandatory refund obligations, or other remedies available under applicable law.

Any refund required by law will be processed within the applicable statutory deadline, regardless of the voluntary processing period stated above.

A written copy of this Refund Policy is available upon request by contacting hello@cotinewyork.com.

The content on our website is for informational purposes only and is not intended to be a substitute for professional medical advice, diagnosis, or treatment.

Always consult with a qualified healthcare provider before starting any supplement regimen, especially if you are pregnant, nursing, have a medical condition, or are taking medications.

Individual results from our products may vary.

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

This disclaimer does not replace any disclosures required on product packaging or in connection with specific product claims.

All content on the COTI website — including text, graphics, logos, images, and product descriptions — is the property of COTI LLC or its respective rights holders and is protected by applicable intellectual property laws.

Except as permitted by applicable law or with prior authorization, you may not reproduce, distribute, or create derivative works from protected website content without permission.

COTI LLC's liability is determined by applicable law.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, or restricts any non-waivable consumer rights or remedies available under applicable law.

You agree to indemnify and hold harmless COTI LLC, its officers, employees, and agents from third-party claims, damages, liabilities, or reasonable expenses to the extent arising out of your material violation of these Terms, unlawful misuse of the website, or infringement of a third party's rights.

This provision applies only to the extent permitted by applicable law and does not limit any non-waivable consumer rights or remedies.

These Terms are governed by the laws of the State of New York, United States, except to the extent that applicable law requires otherwise.

This choice of law does not deprive you of any mandatory consumer protections that apply to you.

We encourage you to contact us at hello@cotinewyork.com if you have a concern or dispute so we can try to resolve it informally.

Contacting us first is voluntary and does not limit your right to seek relief through a court of competent jurisdiction or any other remedy available under applicable law.

These Terms do not require binding arbitration.

We may update these Terms from time to time.

We will post the revised Terms with an updated "Last Updated" date and provide any additional notice or obtain consent required by applicable law.

Revised Terms apply prospectively and do not retroactively change the terms governing an order already placed, unless required by law or separately agreed with you.

If you have any questions about these Terms, please contact us: